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I am pissed, I am very pissed.
It all started off innocuously enough. A call from reliance (whats new) saying I have to pay since my credit limit has at the moment not been increased. So thats fine by me. I have a bill, and Ill pay it. No probs. Thanks for info. Then I ask, when is my credit limit going to be increased. 'no mam, since your usage is high, you have a bill. you have to pay the money to continue uninterrupted services.' OK. so I 'WILL DO THAT" when are you going to increase my limit? Its been 3 months now, and its due to increase! nO mam, u HAVE to pay.
OK Mr. Himanshu, i WILL pay. now tell me.
No Mam...you have to pay, even your last amount was not paid..
now im angry
Just a moment my last amount was not paid? How? when?
no mam, your cheque must have bounced.
Excuse me! I paid by credit card, on the net!
Sorry mam, you hav to pay the present amount, to continue uninterrupted usage of our services.
Why thank you for the info. now hear me out.
1. I will pay.
mam when will you pay.
Why should I tell you?
Mam you have to tell me, there is a system.
Ok. so I will pay next week (and now im cordial), say by 26th. That fine?
Ok mam, so where will you pay?
Ya mam, which location will you make the payment in?
How does that make a difference?!!
no mam, we have to put it in the system.
I dont know, i have not decided!
mam how will you pay - cach, cheque, credit?
Himanshu bhai! I will pay, you stop worrying me on these. maybe ill pay over net. now i had some questions.
SO mam will you pay be credit or debit.
**Icy** i dont decide such things. I will see where i have the money, and pay accordingly.
Ok Mam, thank you. (he didnt get the sarcams! buddy is not even shocked to know that i can possibly not have moeny to pay!)
so as i was saying...2. when will me limit be increased?
mam i dont know
what do u mean u dont know?!
mam it will be done automatically be the system, since you have defaulted your limit has been decreased.
Hello?! defulted? when?
Mam your cheque bounced!
well. i shouted. learnt that i will be told in a few days, and I had never defauilted, and will get an sms telling me that my credit limit on the phone has increased!!!

I have put up the phone for selling!

Then back to me seat. Secretary: you were absent anytime? I dont remember you being absent!
me: absent?! (shocked)
him: ya...the past month attendance sheet shows you absent on 3 days. perhaps u were out on meeting/forgot to punch in, went to other location...?
me: ...well, ill skip this!
basically found out that since i did not punch out,  they marked me absent, and if i do not give them a certain form stating i forgot to punch out by today afternoon, my salary will be cut!
well, i give up. this is stupidity. this bloody place is 30KM from civilisation. If I have come into office, then I have to leave! If i have to leave, I can do so only using the company bus, or the car of a colleague...which means it must be official/ serious, but basically that I worked!
Then there is this form I have to fill up because I want my computer formatted/ replaced...and the form has innumerable useless boxes, but not the one I need!
THis is so stupid! THese are basic things that the other person does not need much time to find out.
If I am supposed to give them all information, what are they paid for? To switch on the computer so it can do the rest of the work?!
Why are there human beings in these departments if the computer and the end user is gong to give and proces the data? Ill be happier knowing there is no one in HR in charge of the attendance, that it is my responsibility, and that I should amke sure the computer marks me present/absent in t he database. THan knowing there is someone who will be taking care of t his, and then do it myself.
I will be happier to format my own comp than get a form filled giving all details including type of comp, IP address, what kind of internet services I have been allowed, when all this information is already available to them, and they willl eitherway accss it before sending someone to work on my comp. and that what Im doing is duplicate work.
What business is it if theirs to know why i need to get my comp formatted if my HoD knows why, and has the reasons signed?! It is not going to change their instruction, and they wil have the necessary paperwork if the HoD signs the requirement!

What sort of a zombie will want inane details from a customer and fail to understand a simple basic question in 10 mins, stated in 3 languages?!

What is India becoming? A sad land of zombies t\so bogged down by rules that they fail to think?
If given a choice between unregulated, free industry, left to operate on own onus and brains of the workers, and one where everythign is regularised and in a certain format, ill choose the former.
If I am a thinking, reasoning animal, please make use of these attributes of mine. I am perfectly responsible for my actions, and allow me to be. Acknowledge my responsibility. Dont reduce me to the status of an idiot, or a robot....and dont act like one.
I hate following-up with ppl because of the same reason (God! I hate that term!). If you are responsible to give me some information, you are responsible for ti. why should I remind you about it? If you dont give it, that means youa re unfit to hold that responsiblity, in which case I should not be getting it fro you in the first place!

All I wish is people acted with a little thought...just used all that 1400gm of ur body wt to some use! We dont want to go backwards in evolution, do we?! Dont make us fill unecceary forms to impede our work so we can cover the ass of some non-existent person somewhere!

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( 5 comments — Leave a comment )
21st Oct, 2005 08:14 (UTC)
of forms:
SBI, Naktala, Calcutta, circa 2003

Went there to change my PPF nomination.
I was asked (and finally made) to write down an application on white paper to request the officer sitting in front of me to give me an application form to request for transfer of nomination.

And after all that, the officer started to smirk at my English."MMMM... no no, this sentence here is not correct. Scratch it out and wwrite it like I say"
21st Oct, 2005 08:50 (UTC)
DId the final sentence have enough "please", "oblige" and other such words?
21st Oct, 2005 09:04 (UTC)
Re: well
point. maybe I missed the "Yours obediently".
21st Oct, 2005 09:57 (UTC)
i guess u dont have bad enough mood icons to put up, and they d all be justified. Reliance is easily among the worst in terms of customer interface, i have pratically given up trying to argue with them, and citibank are a close second, but what takes the cake is anything to do with government, i had an encounter with a sales tax officer the other day, and all i can say is i m sorry i did not throttle the guy there. i guess its not so much a problem with rules as attitude, and indifferent at that, they are indifferent and oblivious to the customer.
21st Oct, 2005 11:36 (UTC)
Well..so much for Reliance. But boy..I haven't seen u sound this pissed in a post in a long time!!
( 5 comments — Leave a comment )

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